Hotel amenities supplier for Europe
CourtesiQ is an EU company in Biała Podlaska, Poland. For hotels in the European Union that means no customs, no import duty and road delivery measured in days: branded robes, slippers, amenity kits, towels and kids club kits travel on pallets from production to your loading bay.
Delivering hotel supplies in Europe
Road freight from Poland
Most orders go on pallets by groupage road freight. Typical transit is 2–4 days to Germany, Austria and the Benelux and 4–7 days to Spain, Portugal, Italy, Greece and the Nordics.
VAT without import paperwork
Deliveries to a VAT-registered business in another EU country are invoiced as intra-community supplies under the reverse charge. Within Poland, Polish VAT applies.
EU product rules already covered
Children’s products tested to EN71 with CE marking, cosmetics supplied with EU documentation (CPNP notification, safety assessment) by our partner labs, textiles labelled for fibre content.
Islands and mountain resorts
The Canary Islands, Greek islands and alpine villages add ferry or mountain legs to the route. The Canaries are outside the EU VAT area and need customs documents; we plan these at quote stage.
What European hotels order from us
Bathrobes
Waffle, terry, velour and kimono robes with your embroidered logo — adult and kids sizes.
Slippers
Disposable and reusable hotel slippers, printed or embroidered, closed or open toe.
Guest amenities
Branded toiletries, amenity kits, dental, vanity and shaving kits in your packaging.
Towels & spa textiles
Bath, pool and spa towels with a woven, embroidered or jacquard logo.
Kids club kits
Welcome kits, kids robes and slippers, backpacks, activity books and club merch.
Hotel mascot & plush
A character for your hotel — sold as plush, given as a gift, worn as a costume.
Hotel souvenirs & gift shop
Lobby-shop lines and turndown gifts with your hotel and destination design.
Room accessories
Key cards and holders, door hangers, laundry bags, pens, umbrellas, notepads.
Typical transit within Europe
| Method | Typical transit | When to choose it |
|---|---|---|
| Courier | 1–4 days | Samples, top-ups, a few cartons |
| Groupage road freight | 2–7 days | Standard for one to several pallets |
| Dedicated truck | 1–4 days | Full openings, multiple hotels on one route |
| Road + ferry | 4–10 days | Greek and Mediterranean islands, Ireland, Scandinavia by sea |
Typical ranges after goods leave production; freight is quoted separately and confirmed when the goods are ready.
When European hotels usually order
- Mediterranean summer resorts: brief in January–February, delivery by April
- Alpine winter season: brief in July, delivery by November
- City hotels: steady demand; plan robes and slippers twice a year
- Spa and wellness hotels: before the autumn and winter wellness peak
- Christmas lobby shop and gifts: brief by early September
- Refurbishments: three months before the rooms reopen
Frequently asked questions
Do you charge VAT to hotels outside Poland?
If your company has a valid EU VAT number, we invoice without VAT under the reverse charge and you account for VAT in your country. Without a VAT number, Polish VAT is charged.
Is there any customs paperwork for EU deliveries?
No. Goods move freely within the EU. Exceptions are areas outside the EU VAT territory, such as the Canary Islands, which need export and import declarations.
Do you deliver to Switzerland and Norway?
Yes. They are outside the EU customs union, so the goods need export and import declarations and local VAT is due on import. We can ship DAP or arrange DDP through a forwarder.
Can you deliver to the hotel’s loading bay with a tail lift?
Yes, on request. Tell us about access restrictions — historic city centres and mountain roads often limit truck size.
Which languages can we use?
English, German and Polish. Quotes and invoices are in English, with German or Polish on request.
Hotel in Europe?
Send the address and your opening or season date. We reply with route, delivery terms and a quote in two working days.
Request a quote
Tell us about your property and what your guests should take home. We reply with a product proposal, logo mock-ups and a price per piece.
- Reply on working days, usually within a few hours
- Logo mock-ups before you order
- Written price within 2 working days
Prefer email? corp@mascotiq.eu · WhatsApp