Questions about branded hotel amenities, answered

Minimums, prices, timing, branding, compliance and delivery — what hotel owners, general managers and purchasing teams ask before the first order.

Frequently asked questions

What do you supply?

Nine lines of branded hotel amenities and guest merchandise: bathrobes, slippers, guest amenities and amenity kits, towels and spa textiles, a hotel mascot and plush, kids club kits, hotel souvenirs, room accessories, and restaurant and bar merchandise.

What are the minimum order quantities?

Per design: bathrobes 50, towels 100, slippers 500 pairs, amenity kits 1,000, plush mascots 300 (keyrings 500), kids club kits 100, souvenirs 100, room accessories 500, restaurant merchandise 100.

How much does it cost?

The price per piece depends on material, size, branding method, packaging and quantity. We send a written quote with quantity tiers within two working days. The pricing page explains what drives the price.

How long does an order take?

Logo mock-ups 2–5 working days, a sample 10–14 days, then production: robes, slippers and towels 4–6 weeks; amenities and kids club kits 5–8 weeks; plush 8–10 weeks; souvenirs 3–6 weeks; accessories and restaurant merchandise 3–5 weeks. Transit time is added according to the destination.

Do you design the logo layouts?

Yes. We adapt your existing logo to embroidery, print, labels and weaving and show it on every product. If you need a mascot or an illustration of your hotel, our designers create it.

Can I get a sample before ordering?

Yes. Pre-production samples with your logo take 10–14 days. Production starts only after you approve the sample in writing.

Where are the products made?

Plush is sewn in our group’s own workshop in Poland. Textiles, slippers, cosmetics and printed items are made by partner factories in the EU, Turkey and China. Design, quality control and logistics are handled by our team in Poland.

Which certificates and documents do you provide?

Children’s products are tested to EN71. Textiles can be made from OEKO-TEX Standard 100 certified fabrics on request. Cosmetics come with EU documentation (CPNP notification, safety assessment) from our partner labs. Export documents are prepared for every non-EU shipment.

Where do you deliver?

Worldwide: Europe, the UK, the Middle East, North America, Asia-Pacific and Africa. We quote EXW, DAP or DDP, by courier, air or sea freight.

Can you deliver to several hotels in one order?

Yes. Goods can be packed and labelled per property and shipped to each address, or delivered to one central warehouse.

What are the payment terms?

Usually 50% on order and 50% before dispatch. Prices are net, in euro. EU business buyers with a valid VAT number are invoiced under the reverse-charge rules.

Can we reorder later with the same design?

Yes. Artwork and specifications are kept on file, so a reorder needs only quantities and a delivery date.

Do you sell to private customers?

No. We supply businesses only — hotels, rentals, restaurants and their purchasing companies.

Which languages do you work in?

English, German and Polish, for quotes, contracts and daily communication.

Send us your logo and room count. We will build the guest range around it.

You get a product proposal, logo mock-ups and a written price per piece within two working days.

Request a quote

Tell us about your property and what your guests should take home. We reply with a product proposal, logo mock-ups and a price per piece.

  • Reply on working days, usually within a few hours
  • Logo mock-ups before you order
  • Written price within 2 working days

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