Terms of sale

1. Scope

These terms apply to orders for custom-made branded products placed with EnjoyGroup Sp. z o.o. ("CourtesiQ") by business customers, including hotels, rental operators, restaurants and their purchasing companies. They do not apply to consumers. Deviating terms of the customer apply only if accepted in writing.

2. Quotes and orders

Quotes are valid for 30 days unless stated otherwise. An order is binding when the customer confirms the quote in writing (email suffices) and CourtesiQ confirms the order. Prices are net in euro, excluding VAT, duties and import taxes unless the quote states DDP delivery; packaging and delivery as specified in the quote.

3. Artwork and approvals

The customer approves artwork, logo mock-ups and the pre-production sample in writing. Production starts only after approval. Changes after approval may incur costs and extend lead times. The customer confirms that it holds the rights to any logos, images or texts it supplies and indemnifies CourtesiQ against third-party claims.

4. Intellectual property

Artwork created by CourtesiQ for the customer, including mascot characters and illustrations, passes to the customer upon full payment of the order or the design invoice. CourtesiQ may show such artwork as visualisations of its work unless the customer objects in writing. CourtesiQ does not resell customer-specific designs.

5. Quantities and tolerances

Custom production may deviate by ±5 % from the ordered quantity; the delivered quantity is invoiced. Minor deviations in colour, dimensions and fabric weight within industry tolerance are not defects.

6. Payment

Unless agreed otherwise: 50 % on order confirmation, 50 % before dispatch. Agreed payment terms for repeat customers: as stated in the order confirmation. Late payment bears statutory interest.

7. Lead times and delivery

Lead times run from approval of the sample and receipt of the deposit. Delivery is made on the Incoterms 2020 rule stated in the quote (EXW, DAP or DDP) to the agreed address. Risk passes in accordance with that rule. For DAP deliveries the customer is responsible for import clearance, duties and taxes at the destination. Transport damage must be noted on the carrier’s document and reported within 5 days.

8. Complaints and warranty

Defects must be reported within 14 days of delivery with photos and batch data. CourtesiQ will replace or credit defective pieces. Further claims are limited to the order value except in cases of intent or gross negligence.

9. Cancellation

Orders may be cancelled before artwork approval free of charge; after that, costs incurred (design, samples, tooling, materials) are invoiced. Cancellation after production start is not possible.

10. Compliance

CourtesiQ supplies products that comply with the regulations and standards stated in the quote and provides the related documentation. The customer is responsible for requirements of the specific country or place of use that were not communicated to CourtesiQ before the order.

11. Law and jurisdiction

Polish law applies; the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. The courts competent for the seat of CourtesiQ have jurisdiction; CourtesiQ may also sue at the customer’s seat. Last updated: 23 October 2026.